Hi Evan, If the recent new feature of certain BofA ATM machines is any indication. They've recently added this new feature to encourage more trust in ATM's. Instead of sticking deposit checks in envelopes to insert into the machine, you now insert checks directly into the slot. The inserted check is scanned, and a copy of the actual check is printed right onto your outcoming receipt. Brilliant right! Now, no worries of "lost" checks at least, cause you have the evidence of deposit right on the receipt. Added bonus is they go GREEN by saving on envelopes.
I'm guessing they've must've done surveys to realize that this adversity of distrust must've existed to justify putting in this new costly feature. Wonder if they are seeing some cost saving benefits by less workload on tellers? Still would be adverse to depositing cash into ATM though. My .02 cents.... -- pat cheung email: [EMAIL PROTECTED] blog: methink.com- Show quoted text - On Thu, Jun 26, 2008 at 9:22 AM, Evan K. Stone < [EMAIL PROTECTED]> wrote: > Has anyone here heard of any studies or research that has been done to > determine why many people have an aversion to making deposits at ATMs? > > Is it a fundamental distrust of handing money to a machine, or are there > deeper issues involved? > > > evan k. stone | sr. ux developer | dragnet solutions, inc. > > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > -- pat cheung email: [EMAIL PROTECTED] blog: methink.com ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
