Joel ("On Software") says,

"A long time ago, it became fashionable, even recommended, to disable menu items when they could not be used. Don't do this. Users see the disabled menu item that they want to click on, and are left entirely without a clue of what they are supposed to do to get the menu item to work.

Instead, leave the menu item enabled. If there's some reason you can't complete the action, the menu item can display a message telling the user why."


<http://www.joelonsoftware.com/items/2008/07/01.html>


I agree about the hiding, but I don't think I necessarily agree about the disabling. What is missing from his critique is how "the menu item can display a message telling the user why." Does he mean pop-ups? Tool tips?

I'd rather set the users' expectations correctly than to have them click on a menu item and have a pop up appear telling them why they can't do that. A really long tooltip: "If you want to Paste an object, first you need to unlock this layer." is definitely better, but could have tons of conditionals.

Thoughts?


Dan




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