I think we're all saying the same thing, (making my ordered list more
organized):

Optimal solution:
1. Disable button when functionality is not available, (with messaging).

Sub-Optimal solutions:
1. Hide buttons
2. Leave buttons visually enabled but thru user intervention the user
discovers buttons are actually "disabled".

(There is consensus on the above Optimal solution, right?)


On 7/2/08, Dan Saffer <[EMAIL PROTECTED]> wrote:
>
>
> On Jul 2, 2008, at 8:42 AM, Rich Rogan wrote:
>
> I'd have to agree with what I believe all this threads comments are
>> pointing
>> to (and add that this is what we're doing in our app, with great user
>> feedback), - it's better to disable a button when this functionality is
>> not
>> available then:
>>
>> 1. Hide it, or
>> 2. Leave it visually enabled but thru user intervention the user discovers
>> it is actually "disabled".
>>
>
> Actually, no. We've been saying we agree with Joel, that #1 is usually bad.
> The best practice we seem to be hovering around is:
>
> Leave the item visible, but visually distinguished as disabled. When
> possible, allow for some means to explain why it is disabled (tooltip, help
> icon).
>
> Dan
>
>

-- 
Joseph Rich Rogan
President UX/UI Inc.
http://www.jrrogan.com
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