Could you explain further how you take those measures. e.g. how do you
take time for tasks (whole tasks, parts...?), what other metrics you
look into, how you measure success ("yes/no", "yes but...", etc.
Thanks!
Sarah Kampman escribió:
Though I take notes, I rely more heavily on quantitative measures when
assessing the results of a usability test. All of the tasks I have
participants complete have degrees of success, and often a time
component as well. These measures lend themselves to comparison and
analysis in a way that quotes do not. This is important for me, as
usability testing only part of what I do, and I don't have the time to
write out transcripts. The easier & faster I can make analysis, the
better.
As for the comments that I record, they fall into two categories:
marketing and feedback. The "marketing" quotes are used to make a point
internally, often to help position a change/enhancement as meaningful to
a particular persona. The "feedback" quotes I use to fix whatever was
problematic in the usability test, and I'll typically have my mockups up
in Dreamweaver as I go through the feedback notes so that I can make the
needed changes immediately.
-Sarah Kampman
-----Original Message-----
I'm trying to find a better way to do usability test analysis.
My current approach is: after i finish a usability study, with 8 or 10
users, and collected my own and all observers' notes, I usually read all
notes and then immediately write down the issues I feel area appearing
more often (assuming my brain will remember issues that are repeated in
many notes more than issues than appear only once).
Now, how do YOU approach analyzing those notes? Reading and re-writing
by heart? Putting all notes on a wall and eye-balling? Tagging the text
with some piece of software?
--
Guillermo Ermel
Responsable de usabilidad
MercadoLibre.com
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