Though I take notes, I rely more heavily on quantitative measures when assessing the results of a usability test. All of the tasks I have participants complete have degrees of success, and often a time component as well. These measures lend themselves to comparison and analysis in a way that quotes do not. This is important for me, as usability testing only part of what I do, and I don't have the time to write out transcripts. The easier & faster I can make analysis, the better.
As for the comments that I record, they fall into two categories: marketing and feedback. The "marketing" quotes are used to make a point internally, often to help position a change/enhancement as meaningful to a particular persona. The "feedback" quotes I use to fix whatever was problematic in the usability test, and I'll typically have my mockups up in Dreamweaver as I go through the feedback notes so that I can make the needed changes immediately. -Sarah Kampman -----Original Message----- I'm trying to find a better way to do usability test analysis. My current approach is: after i finish a usability study, with 8 or 10 users, and collected my own and all observers' notes, I usually read all notes and then immediately write down the issues I feel area appearing more often (assuming my brain will remember issues that are repeated in many notes more than issues than appear only once). Now, how do YOU approach analyzing those notes? Reading and re-writing by heart? Putting all notes on a wall and eye-balling? Tagging the text with some piece of software? ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
