Hello Elizabeth, I probably may not be a complete expert on things but this is how i would approach your problem. I would map every minute detail of the process involved. Once having done that, i would then want to understand the internal social fabric that would affect daily work and find places where i would be able to stop all the unwanted time gaps.
This would then enable me to understand the problem in whole and then start developing the system that will nearly take care of these issues. Remember that during the transition from paper beauraucracy to digital one the processess and people's work pattern needs to be understood. Sometimes the new process that you define will find resistance and the changes will gradually take effect to see the results. If these 300 are from one department then you probably will have to suffice understanding the work process. If they are not from one department then you wil probably need to interview approximately 4 from each deptartment arrive at a possible solution. You might find it difficult to get some ready made tools to arrive at your conclusion but if you do go by this approximation, you should be fine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=31284 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
