Mari, Thanks for the reply
I worked for a wholesale bank for almost 8 years and in my experience, we > didn't deal with individuals. The customers were retail banks. I had > meetings and conversations over the phone with varied end-users to find out > what it is they would find valuable in our website. Is there an opportunity > for you to talk to the customers? > Unfortunately, you would've experienced it yourself, direct contact with customers are off limit. Our direct clients themselves, are not being given the access to customers. Only the RM (Relationship Managers) do. > As for user experience, I found that the financial industry looked for > charts, graphs, ability to manipulate data, etc... Easy and simple > user-interfaces worked a lot better. And for search, I recommend a search > capability similar to what Apple has implemented because retail and > wholesale banks do not necessarily use the same vocabulary. > Great pointer. I could imagine an auto suggest with short description working in this context. Thanks ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
