When I see my team falling into this trap, I reference the design of
seats at fast food restaurants. They are designed to only be
comfortable for a short time, they want to get you out as fast as
possible, but not so bad that you will not come back.

I have no problem calling it user-centered design if we are designing
something to be uncomfortable after 15 minutes. 


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=33433


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