On Wed, 24 Sep 2008 07:23:51 -0400, Jared wrote:

>Interaction design is hard enough to do when the business model is  
>clear. When the designer knows exactly how making a better design will  
>increase the value of the company, (thereby increasing the chances  
>they'll get a raise if they do a good job,) it's still hard to know  
>what to do.

I think it's pretty obvious, but worth stating nevertheless.

I think it's interesting to use an example, and I'd use The Home Page.
On ba.com and I'd guess many sites, there's a lot of competition for
what goes on the homepage. Different business areas all want their
stuff front and center (or top). We could design many homepages, but
we need to know what the business priorities are, and it's not always
easy to get clarity.

We know pretty well what the company is there for, but I think it's a
useful discipline for any page you design to have a clear statement on
what the page is for. It forces some of the debate around business
priorities, and flushes out assumptions and misconceptions. We don't
do it enough. The homepage is often taken for granted, but if you ask
people what it's for, you get different ideas, and some just don't
even think about it.

*    Nick Gassman - Usability and Standards Manager - http://ba.com *
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