Chad Jennings: > I am looking for a resource which outlines list best practices for > online questionnaire creation. Want to provide some guidance to our > marketing team. I remember reading a great one or two page article on > "Top Ten Best Practiced for User Questionnaires" or something like > that in an issue of Interactions magazine a year or so ago, but cannot > for the life of me track it down. It had a some great items such as > starting with easy to answer questions and to not include a middle, > neutral point (i.e. Satisfied, Neutral, Dissatisfied), etc.. > > Anybody remember this article or have a similar resource?
Can't help you with that specific article, but here are some bits I've written. First of all, my rant about why I think it is *crucial* to include a midpoint in rating scales: http://www.usabilitynews.com/news/article1269.asp And two articles that discuss the process of creating a good survey: Survey response rates: 2% is not good enough http://www.usabilitynews.com/news/article2528.asp What is an acceptable response rate? http://www.usabilitynews.com/news/article4209.asp Best Caroline Jarrett ----------- Interested in designing for people who don't read easily? Visit www.designtoread.com and come to our next workshop: Cairns, Australia, 8 December 2008 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
