> "Best helptips are no helptips": I do not agree with this just
> because sometimes we are asked to solve usability issues generated by
> others' UI designs. I don't see why we should provide an help system
> if we recognise that the UI is not that natural and easy-to-use ;-)

For the legacy design, i agree, it's unavoidable to add helptips
sometime ( or most of the time ).
And what makes more sense is that it may means we can do some partial
redesign of the system, which doesnt takes more energy in some case
(with the help of other product team members).

Regards,
-- Jarod

-- 
http://designforuse.blogspot.com/
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