Sure, fax is dead. It's just showing remarkable
zombie tendencies. I'm constantly irritated by
people who want me to fax them thus-and-such, or
want my fax number so they can fax me
this-or-that and who absolutely will not allow
email communication -- if they even have the
capacity. Governmental agencies leap to mind;
most medical practices; many aspects of the
various phone companies, and so on, and so on.
However, as to the original question, any company
with a web page should absolutely put its contact
info -- of some sort, if not all of it -- on its
home page. It improves the brand, provides a
better user experience, and reassures the
customer that you exist elsewhere besides just
the web.
kt
At 11:06 AM -0500 11/18/08, William Evans wrote:
Unless your in the third world, isn't fax dead?
I don't care where the contact info is as long
as it is clear - that is a clear Contact Us. The
funny thing is the number if web 2.0 companies
that have a spurious contatc and about us
sections- the particularly fly by night just
have a web form.
will evans
On Nov 18, 2008, at 10:50 AM, "Danny Hope" <[EMAIL PROTECTED]> wrote:
2008/11/18 Anthony Zeoli <[EMAIL PROTECTED]>:
Over the past few years, I©ve been imploring smaller companies who have
brochure-ware sites or have a limited product offering to put their contact
information (address, tel, email, fax) and if need by, their support
telephone and email on the homepage. Usually, in the header or footer
depending on the overall site design. I feel hiding this information behind
a click just leads to frustration.
Any thoughts?
--
Katie Albers, Founder & Principal Consultant
Firstthought
User Experience and Business Strategy
+1 310 356 7550 (voice)
[EMAIL PROTECTED]
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