Fax isn't dead, it's just extremely uncool, unhip, un-whatever. Anyone
dealing with businesses outside of the high-tech bubble, businesses
overseas, signed documents or people in the security sphere is probably
going to have some sort of fax capability independent of having an
actual fax machine.
Being able to accept faxes is no worse than being able to accept email,
physical mail, or phone calls. If that's how my customer/client prefers
to communicate with me, so be it. Not everyone has a
scanner/copier/printer in their office that lets them print out a PDF,
mark it up or sign it, then scan it and send it back as email. It's
especially true once you get outside of design/high-tech space.
And from the point of view of someone who hires vendors occasionally,
I'm happy to take my business else where if you can't support my
preferred means of communication.
Katie Albers wrote:
Sure, fax is dead. It's just showing remarkable zombie tendencies. I'm
constantly irritated by people who want me to fax them thus-and-such, or
want my fax number so they can fax me this-or-that and who absolutely
will not allow email communication -- if they even have the capacity.
Governmental agencies leap to mind; most medical practices; many aspects
of the various phone companies, and so on, and so on.
However, as to the original question, any company with a web page should
absolutely put its contact info -- of some sort, if not all of it -- on
its home page. It improves the brand, provides a better user experience,
and reassures the customer that you exist elsewhere besides just the web.
kt
At 11:06 AM -0500 11/18/08, William Evans wrote:
Unless your in the third world, isn't fax dead? I don't care where the
contact info is as long as it is clear - that is a clear Contact Us.
The funny thing is the number if web 2.0 companies that have a
spurious contatc and about us sections- the particularly fly by night
just have a web form.
will evans
On Nov 18, 2008, at 10:50 AM, "Danny Hope" <[EMAIL PROTECTED]> wrote:
2008/11/18 Anthony Zeoli <[EMAIL PROTECTED]>:
Over the past few years, I©–ve been imploring smaller companies who
have
brochure-ware sites or have a limited product offering to put their
contact
information (address, tel, email, fax) and if need by, their support
telephone and email on the homepage. Usually, in the header or footer
depending on the overall site design. I feel hiding this information
behind
a click just leads to frustration.
Any thoughts?
--
J. Eric "jet" Townsend, CMU Master of Tangible Interaction Design '09
design: www.allartburns.org; hacking: www.flatline.net; HF: KG6ZVQ
PGP: 0xD0D8C2E8 AC9B 0A23 C61A 1B4A 27C5 F799 A681 3C11 D0D8 C2E8
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