I am being given the opportunity to visit a client of our software to do some user research. I have never been on site with any of our clients before.
At this client we have 3 user groups two who do different tasks and one super user who can do everything plus config. I only have five maybe six hours depending on flights being on time etc. We have full access to both groups all day but I would like to send them some sort of schedule so they are not just sitting around waiting on us. Goals: 1. Understand the users and how they use the software. 2. Uncover any pain points. 3. Bring back recommendations for changes. Right now my plan is to do a contextual inquiry and watch one member of each group work through their tasks using the software. Then move to either an interview or a focus group of what they think about the software. As far as time most of it will be spent with the individual users and not the super user. This is the first time the company has sent anyone to do something like this.I am hoping it goes well and we can bring back good information so we can do some more of these visits. Advice is appreciated! ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
