On Feb 3, 2009, at 8:32 AM, Jonathan Abbett wrote:
What you're describing is poor note taking practice. It takes no
skills to
do a crappy job at anything you put your mind to. (Damn. I say this
so often
that I've decided to call it Spool's First Law of Competency.)
Can you recommend any resources on how to take notes well during an
interview?
That's a really good question. In my experience, it's a core
competency of any journalism or ethnography program.
I've seen good stuff over the years, but am hard pressed to put my
finger on anything current. Years ago, we had Ellen Isaacs (a UX
researcher who was a trained journalist) do a full-day seminar on the
topic at the User Interface Conference, but she's disappeared from the
UX world of late.
Over the years, I've trained our researchers and dozens of clients.
It's not hard, but there are definitely tricks and techniques to
learn. And practice is really what makes it work.
I'll research it some more and see if I can find something current.
Jared
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