>From Jack Moffett <snip> > Another point of reference is the work of > Richard Buchanan and Tony Golsby-Smith > with the Australian Tax Office, which > started by looking at a redesign of > the tax forms but ended up redesigning > the entire tax system. >
Jack, could you give me some references to this work? Due to my fascination with forms in general and tax forms in particular, I'd love to find out more about this claim, which I'd not heard about previously despite a few contacts here and there with the Australian Taxation Office. I tried a bit of Googling for it and came across this rather modest claim on the 2nd Road web site (Tim Golsby-Smith's consulting firm). It talks about reporting structures in the ATO and says: "Senior management meet to consider these strategic reports. Their meetings have become focused and efficient. And most of their key planning issues for the coming year have emerged directly from these reports. On an individual level, leaders feel empowered. The Deputy Commissioner quoted above is delighted that he can now review the reports over a sandwich in just fifteen minutes, and yet be fully equipped to participate in the discussion". While I'm greatly in favour of helping senior managers to feel empowered and review management reports more quickly, I don't quite see that as a 'redesign of the entire tax system'. So I'd be grateful for any pointers you can give me to the wider project. Best Caroline Jarrett ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
