On Feb 18, 2009, at 4:37 PM, Caroline Jarrett wrote:
Jack, could you give me some references to this work? Due to my
fascination
with forms in general and tax forms in particular, I'd love to find
out more
about this claim, which I'd not heard about previously despite a few
contacts here and there with the Australian Taxation Office.
Certainly.
http://www.mitpressjournals.org/doi/abs/10.1162/desi.2008.24.1.55
http://design.case.edu/2002workshop/Positions/Preston.doc
http://powerofdesign.aiga.org/content.cfm/smith_cat
Google's fast. I got my previous post as one of my search results! :)
Best,
Jack
Jack L. Moffett
Interaction Designer
inmedius
412.459.0310 x219
http://www.inmedius.com
First, recognize that the ‘right’ requirements
are in principle unknowable by users, customers
and designers at the start.
Devise the design process, and the formal
agreement between designers and customers and users,
to be sensitive to what is learnt by any of the
parties as the design evolves.
- J.C. Jones
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