>From James Page: >Study after study has found massive variations > in the Usability issues found by different evaluators. > If you where right usability studies would be replicable, > which current research shows they are not.
So what? I've never claimed that my beginner usability testers do brilliant work, or that their work is replicable. That's not what it's for. I'm getting them started on usability testing to help them get ideas about how to design better for their actual users. > There are many books on the market on how to do Usability Testing, but has anybody tested the books? Yes. > We don't just believe in one technique, but in the right tool, for the right purpose. I never said that I only believe in one technique. The discussion was about which technique was more difficult. <snip - some bad practices> I never said that any technique was immune from being done badly. I said that it was easy to do surveys badly, and easy to do usability testing competently. James said: > All the standard surveys have been tested, some work better than others. I replied: > Nope. James said: >See Tullis et Al, Good summery here http://www.upassoc.org/usability_resources/conference/2004/UPA-2004-Tul lisStetson.pdf And as I said, not many people actually read the published papers in survey methodology. If you read the original paper from which this presentation was extracted, you will see that these researchers did not test the original SUS: they tested an amended version of it. Exactly the point that I made in my previous post. That's all folks. I see that James and I won't agree on this point and it's probably become tedious for other people, so I'm going to shut up now. Best Caroline Jarrett ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
