I agree with Shimone. Email is the only required. And maybe first name. That way the user gets a "good" feel from that. They are still partially "anonymous", but at the same time, recognized as a person. That way, sales can send a nice response with their name in the email, AND the end user didn't have to fill out 20 fields! Sales should really take the opportunity to ask all of the important questions in the initial call. It makes a client feel really good when you contact them, record their details during the first call, and then regurgitate that back over the next communication method.
Leave the rest optional! Kelly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=41431 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
