On 23 Apr 2009, at 04:37, Chris Neale wrote: [snip]
I think name (single field) and contact number should be mandatory. Nearly everyone has a phone number of some sort and a conversation over the phone is a more personal way to begin than an email.
[snip]
There are a lot of databases out there that have "nope" in my telephone field. Or 01234 567890 if they force a number on me. Or no entry at all if I'm having a day of low tolerance ("I just want to tell you that your site's not working here - damned if I'm going to give you my e-mail, phone number & address for that. Bye." was a recent case in point :-)
The salesperson may see it as more personal. The customer may see it as annoying, or an interruption, or an invasion of privacy, or ..... whatever.
With contact forms of all kinds what seems to work best in my experience, as far as getting clean data anyway, it to let the customer decide what contact info to leave - and just check that _a_ way of getting in touch has been supplied - whether it be phone, e- mail, address or whatever.
Cheers, Adrian -- delicious.com/adrianh - twitter.com/adrianh - [email protected] ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
