I am actually sitting with exactly this problem. Consultant needs vs User Experience
I work in the travel industry and our consultants would like to give an appropriate and complete quote for a client after first contact, but this would require the client to complete lots of fields in the enquiry/booking form: E.g. Name, email, telephone, country, Date of travel, comments, adults, children, childrens' age Creating detailed Itineraries for customer can take quite a bit of time so the more details a client can provide, the more accurate a quote can be. So do you only ask name, email and telephone number the first time and loose out to a competitor that already sent a qoute on the first contact or are you that competitor? ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
