Jet asked for: advice/pointers on IVR Best resource I know of is the chapter on IVR, "Designing Usable Voice User Interfaces", in "HCI Beyond the GUI" (edited by Phil Kortum).
It's by Susan L. Hura who truly is an expert in the IVR space. Her business is SpeechUsability and she's got a selection of papers at: http://speechusability.com/?page_id=13 Note: the Kortum book is a hefty, academic tome that is thoroughly referenced. Best Caroline Jarrett www.formsthatwork.com "Forms that work: Designing web forms for usability". ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
