On Apr 30, 2009, at 12:49 PM, Elle wrote:
How do some of you, who have been in my situation, handle these types
of resistances, so that your application can be a good and usable
one?
Elle,
What you're describing is an adversarial relationship with developers.
You say it can be done. They say it can't.
This is a classic opinion war. And, in my experience, opinion wars can
not be won. So, if you take this approach, you will always lose.
In our research, we've found the best teams step past opinion wars by
having a solid experience vision and a good feedback mechanism.
The team collaboratively creates a vision of what an aspirational
experience could be, sometime in the future. Imagine what it's like to
use the design without today's frustrations -- what would that be
like? (Note: this isn't 'What would the DESIGN be like?', but instead
'What would the EXPERIENCE be like?')
The team then measures the current experience (using techniques like
usability testing and field studies). Then it talks about what baby
steps could move them in the direction of the vision.
This is very different from the You-Must-Do-This/We-Can't-Do-This
approach of the opinion war. It's a collaborative and iterative
process, where the entire team explores the options.
You can see more about what I'm talking about in this article:
The 3 Q's For Great Experience Design
http://www.uie.com/articles/the3qs/
Hope that helps,
Jared
p.s. This is also what we're talking about in the upcoming UIE
Roadshow: http://is.gd/gxwe -- I'll have a discount code for IxDA
folks shortly.
Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: [email protected] p: +1 978 327 5561
http://uie.com Blog: http://uie.com/brainsparks Twitter: @jmspool
UIE Roadshow: Seattle, Denver, DC in June: http://is.gd/gxwe
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