When users can't find the help they need contextually and land on a customer support site, how can we create a good experience for them?
I've been looking at: Adobe http://www.adobe.com/support/ Apple http://www.apple.com/support/ Amazon http://tinyurl.com/2wwact Does anyone have examples of effective customer/technical support sites? I'm interested in best practices on surfacing relevant help topics/tools to users so they can self-serve with ease. Thanks! ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
