On 11 May 2009, at 20:48, Victor Lombardi wrote:

Hi Stephanie,

Get Satisfaction has a useful method for surfacing information -- a
dynamic search form that delivers answers as you type your question.
For example, try typing "custom bag" into the Timbuk2 customer support
area...
http://getsatisfaction.com/timbuk2
[snip

uservoice.com is similar service that's worth looking at too.

Adrian
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