Timely to this topic. One note..some of these Support sites are only accessible with a customer login.
http://www.asponline.com/awards.html The Association of Support Professionals (ASP) has announced the winners of its twelfth annual "Ten Best Web Support Sites" competition, a prestigious award that showcases excellence in online service and support. The 2009 winners include (in alphabetical order) six Open Division entries-EMC Corp., Hewlett Packard (consumer), Juniper Networks, Mentor Graphics, Novell, and Verizon. In addition, four companies-Ariba, Articulate, Blackbaud, and TriZetto-were named winners in the Small Company Division. The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. "The big news this year is the number of smaller companies that have developed world-class support sites," says ASP executive director Jeffrey Tarter. "Despite relatively limited resources, a growing number of technology companies have figured out how to deliver an online support experience that competes successfully against some of the biggest players in the support world. That's a delightful trend to watch." -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Adrian Howard Sent: Tuesday, May 12, 2009 7:19 AM To: IXDA list Subject: Re: [IxDA Discuss] Examples of Good Customer Support Sites On 11 May 2009, at 20:48, Victor Lombardi wrote: > Hi Stephanie, > > Get Satisfaction has a useful method for surfacing information -- a > dynamic search form that delivers answers as you type your question. > For example, try typing "custom bag" into the Timbuk2 customer support > area... > http://getsatisfaction.com/timbuk2 [snip uservoice.com is similar service that's worth looking at too. Adrian ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
