Hi Stephanie, Get Satisfaction has a useful method for surfacing information -- a dynamic search form that delivers answers as you type your question. For example, try typing "custom bag" into the Timbuk2 customer support area... http://getsatisfaction.com/timbuk2
Get Satisfaction is an interesting example because it engages customers beyond merely supplying them with information, so it's possible for companies to use it for other activities, such as product development in conjunction with customers. Best, Victor On Mon, May 11, 2009 at 5:34 AM, Stephanie Hom <[email protected]> wrote: > When users can't find the help they need contextually and land on a > customer support site, how can we create a good experience for them? >... > Does anyone have examples of effective customer/technical support > sites? I'm interested in best practices on surfacing relevant help > topics/tools to users so they can self-serve with ease. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
