David - > As an example of the far-reaching impact of interaction design, I > recently wrote about the Boston MBTA subway system and the Charlie > kiosks that are used to purchase fares. Every day, hundreds of > thousands of people ride the Boston subway and many of them are > confused and frustrated by the interaction design of the kiosk. > http://incontextdesign.com/blog/interaction-design-and-the-boston-subway /
I'll say! I was in Boston for CHI a few months ago and decided it was impossible to buy a simple ticket at the Charlie machines. After a crowd gathered around (just a small one) a kind women said it was possible and showed me how. Did they do ANY usability testing on those things? (Vienna subway machines also bad BTW, so I am not just getting at Boston<g>) And, yes interaction designers need somehow to be accountable, but regrettably, I am not sure that every project like this uses us. Regards, William Hudson Syntagm Ltd Design for Usability UK 01235-522859 World +44-1235-522859 US Toll Free 1-866-SYNTAGM mailto:[email protected] http://www.syntagm.co.uk skype:williamhudsonskype Syntagm is a limited company registered in England and Wales (1985). Registered number: 1895345. Registered office: 10 Oxford Road, Abingdon OX14 2DS. Confused about dates in interaction design? See our new study (free): http://www.syntagm.co.uk/design/datesstudy.htm 12 UK mobile phone e-commerce sites compared! Buy the report: http://www.syntagm.co.uk/design/uxbench.shtml Courses in card sorting and Ajax interaction design. London, Las Vegas and Berlin: http://www.syntagm.co.uk/design/csadvances.shtml http://www.syntagm.co.uk/design/ajaxdesign.shtml ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
