Micheal,

That's a good question. As far as solid research goes, I haven't
come across it, though I'll keep my eyes open.  

Wearing my user hat, if I saw 0 stars/0 reviews everywhere, I would
probably get the impression that this site doesn't have a
community.

I'm having a similar challenge at my company
(http://languageinternational.com). We don't have reviews or ratings
yet, but we do have a few testimonials. 

One possible solution could be to only show the stars or reviews when
you have 1 or more. As in, don't even show the header "Reviews"
unless you actually have some. That way you can provide value when
you have it, and avoid giving the impression that nobody is home when
you don't have ratings/reviews.

Good luck,

Jason R.

-- 
Jason Robb
http://jasonrobb.com
http://uxboston.com
http://uiscraps.tumblr.com 


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Posted from ixda.org (via iPhone)
http://www.ixda.org/discuss?post=43730


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