On Sep 16, 2009, at 8:12 PM, Gilberto Medrano wrote:

@Jared: you mentioned "value" and "arrogance", and yet I don't find your last 2 entries as adding much value or being less arrogant. How much Thomas charges for his work shouldn't be a criteria to weigh the value of his ideas, nor is it your business or mine.

What was your contribution in those two entries?


Hi Gilberto,

It's a good question. I guess my attempts at humor didn't work so well. I was hoping to point out that statements like

"the reason why UCD have so much weight today is because there are a lot of academics who don't know how to actually design (i.e. making a decision) so they need to take it into a process where they use user input to make decisions with. (yes it's an overgeneralization since there are obvious great academic UX'ers out there, but the rule of thumb is, if they don't know how to sit down and actually co- produce themselves they are not worth whatever money you spend on them."

in my opinion, are blatant, uninformed statements that show the inexperience of the author while simultaneously offending many of us who work hard to contribute to making better designs. I don't know whose "rule of thumb" the author was speaking of, but I found it pretty insulting. Since he talked about my value (not being worth whatever money you spend on me), I was curious as to what he charged to find out whether he was worth it.

If someone doesn't want to use a technique or method, so be it. I have no problem with that. You just say, "I tried X and it didn't work for me." But to then declare that nobody should do it is just plain ignorance, in my view.

However, to claim that an entire group of hard working individuals within our community "are not worth whatever money you spend on them" is unfair, irresponsible, and disrespectful. Before one makes gross generalizations like this in a public forum, they'd better find out who their audience are, don't you think?

It's been a fair, constructive discussion so far.

No, it really hasn't. It's been one person stating his opinions as if they were fact. He's ignored much of the actual work and research that's been done in the past 20 years that conclusively demonstrates the benefits and contribution of usability testing. And he makes recommendations to the community at large based on this personal viewpoint. To me, that's arrogance.

You're probably right. Maybe I should've avoided the attempt at a humorous, soft-handed touch and just informed the author that he was being an asshole by making these statements. Do you think that would have worked better?

Jared
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