Aaron Patzer's story reminds me of a Paul Graham quote: "What I discovered was that business was no great mystery. It's not something like physics or medicine that requires extensive study. You just try to get people to pay you for stuff." http://www.paulgraham.com/start.html
It's generally easier for someone with a technical or creative background to learn business principles than it is for business people to gain the right skill set to create real value. Jet's point about the complexity of customer service is a good example of this. If you stick to solid design and UX principles to make things easy to use out of the box, you'll prevent having to screw around with unproductive business practices later on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=47787 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
