I don't know of a study as such, but something solid to back up your
argument could be #6 in Jakob Nielsen's "Ten Usability
Heuristics", namely "Recognition, no Recall".

[ http://www.useit.com/papers/heuristic/heuristic_list.html ]

I mean, if something is actually hidden, the user *might* stumble
across it, but after that, what? They would have to RECALL where that
area was in order to display that piece of the interface again.
That's surely asking too much.

I don't know how much clutter we are talking about here, but
minimising interface areas seems like a better approach.

The suggestion that users will find hidden areas intuitively seems a
bit optimistic to me, too... Intuitively, I wouldn't move my mouse
pointer around apparently empty space, thinking "Oooh, maybe this
would be a good spot for a button... "!




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Posted from the new ixda.org
http://www.ixda.org/discuss?post=49270


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