On 10.2.2010, at 9.01, Gabor Vida wrote:

> I'm opposed to the idea. I don't like forcing my users to hunt and
> peck around an application to learn what it does. The "they only
> have to find it once" belief feels like a crutch. An elegantly
> designed interface can be both immediately usable and pleasing to
> look at. One shouldn't be sacrificed for the other.


Forcing people to search for a Send or Get Mail button in their email client is 
obviously bad design. It would also be bad design, if PowerPoint's "Start 
Presentation" button was hidden between some random icons in some random 
corner. Oh, wait...

Anyway, there are special cases where completely hiding the action button 
works. Safari's tabs are a fine example: making the "close tab" icons visible 
at all times would just add unnecessary visual clutter. Many web apps hide 
delete buttons when editing lists, until you hover over the line. At first they 
may show only a pen icon for Edit, but a mouseover reveals more functionality. 
iPhone's Mail.app has a shortcut to reveal a hidden Delete button with a 
gesture, without clicking Edit and tapping a selection first. Note that the app 
also has an explicit Edit button.

My rule of thumb: If it's safe to expect that users will look for functionality 
in the location of the "hidden" button, and they will use it early and often, 
and having the button visible would cause a lot of visual clutter through 
repetition, then I might dim or hide it.

One way to reduce clutter is to use the most invisible color contrast that 
still reveals the button's location. An eye doesn't need much hint to find a 
button, assuming that it's already looking for one.

If you're unsure, make an A/B usability test with an interactive prototype and 
try it out. It's not a lot of code to hide the button after the test, if people 
find it without showing it.

Cheers,
Petteri

-- 
Petteri Hiisilä
Senior Interaction Designer, owner / iXDesign

Mobile:   408-256-0430 (USA), +358505050123 (FIN)
Twitter:  http://twitter.com/petterihiisila
LinkedIn: http://www.linkedin.com/in/petterihiisila
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