Medium -> Large.

When we started out we decided we needed every page and needed to receive it
timely so we went with pagers.  SMS I believe is still not guaranteed
delivery and definitely doesn't have a guarantee of timeliness.

Pagers have been aged out over the past year in favor of Tier 1 responding
to red lights on screen by escalating via phone to the on-call rotation.

I'm in favor of pagers over voice calls.  Generally when the alerts go out
at 3AM I'd like a little notice something is about to drag me online before
the phone rings and I have to jump from sweet dreams to ugly reality.

Pagers used to get better coverage now it doesn't seem to be the case.  In
the past few years I've found numerous spots where my pager showed a dead
zone that my phone could originate/receive calls with no issues.

-s

On Thu, Oct 28, 2010 at 10:31 AM, Christofer Hardy <
[email protected]> wrote:

> So I belong to a mid sized shop, and we have been looking at migrating
> away from a bunch of home grown tools, to other tools.
>
> As part of this discussion, we have been discussing how to deliver the
> alerts, be it Paging via TAP, SMS, carrier pigeon, etc.  We are a high
> uptime shop, so this has reached religious fervor in regards to should
> be stick with Paging, should we move to SMS (Via a SMS gateway).
>
> So I thought I'd ping the group.
>
> What size shop are you? Small, Medium, Large?
> Do you need to get every page?
> Do you use SMS or Paging?
>
> How do you like your solution, and have you found any pitfalls?
>
> If you could take a few minutes and even just email me (not
> necessarily the rest of the group) what you have found, it would be
> appreciated.
>
> Thanks,
>
> Chris
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