On Thu, Jan 27, 2011 at 21:04, Atom Powers <[email protected]> wrote: > But when I pay for a > product I expect it to be bug-free, I expect it to do what the vendor > claims it does, and I expect the vendor to fix it if it doesn't.
Perhaps this is part of my personal bias on the issue, but I have no such expectations. Perhaps I've spent too much time on the other side of the "curtain", on service desks for external customers. I expect all software to have bugs. And I expect vendors to rush software to market fully aware of most of the bugs in the product, and fully aware of how frequent the scenarios are that will encounter those bugs, and push it to market, anyhow. They are gambling that they'll have the bugs figured out by the time the customers' encounter the issue, or that there won't be enough customers impacted to affect overall sales or support contracts, and/or won't be impacted severely enough or in great enough numbers to result in significant legal action. And I fully expect their marketing departments to spin "We shipped a product with bugs in it." into "Look how responsive our support department is! You should pay us even more for that." And I'm not picking on Microsoft. I'm firm in my convictions that most, if not _all_ software vendors knowingly release buggy products, open source software included. --Aaron _______________________________________________ Discuss mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
