I'm fortunate enough to have a local MicroCenter. People who have Fry's nearby probably feel the same about theirs. I've bought a few things from NewEgg, but never ran into such a problem.
I like my MicroCenter a lot. They're a Linux-HA customer too (at corporate), so what's not to like? ;-) On 06/18/2013 08:49 AM, john boris wrote: > I have used Newegg for quite a while and have never experienced this. > Recently I ordered a room heater from them. I read all the reviews and > each review complained about the packaging and it came with bad > packaging but it wasn't damaged. The package had extra tape and the > shipping label like they went to the store, grabbed the item off the > shelf. Taped the ends more and taped on the shipping label. But all of > my drive orders came in good packaged. I think the complaint could go > to the shipping company as well. But a good company honors these > issues and corrects it. I guess it is time to look for a new supplier. > > > On Tue, Jun 18, 2013 at 10:43 AM, Edward Ned Harvey (lopser) > <[email protected] <mailto:[email protected]>> wrote: > > I've heard numerous complaints from people about newegg hard drive > packing practice. People complain about bubble wrap instead of > official hard drive packing materials, but I don't have any > philosophical objections to bubble wrap as long as the bubble wrap > is thick and well secured, etc. Recently, I ordered 3 drives. > They arrived with a single layer of bubble wrap (not taped or > anything). Some of the bubbles were popped. One drive works, and > the other 2 were DOA. > > > > I called newegg, requested replacements. They shipped me 2 > drives, billing $0, and gave me a prepaid shipping label. Said I > would only be charged if I fail to return the faulty drives. So I > returned them, no problem. But then their RMA dept identified > physical damage to the drives, shipped them back to me, and > charged me for them. > > > > I've been round and round with them, but the most recent email > says "We received one hard drive with dents and one with > SATA-damaged. Any physical damages will void the Newegg warranty. > Our RMA team cannot further process the RMA. Please take advantage > of your end-user warranty and contact the manufacturer at > 1-800-SEAGATE" > > > > They directed me to a FAQ, which seems to imply, they get this > problem a lot. > > > > I have to say, I'm converted. No more newegg. > > > > It wouldn't be so bad, if only they would refund or replace the > damaged drives. But they won't. If it's damaged when it's > shipped to you, unfortunately that means, you just bought a brick. > > > _______________________________________________ > Discuss mailing list > [email protected] <mailto:[email protected]> > https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss > This list provided by the League of Professional System Administrators > http://lopsa.org/ > > > > > -- > John J. Boris, Sr. > Online Services > www.onlinesvc.com <http://www.onlinesvc.com> > > > _______________________________________________ > Discuss mailing list > [email protected] > https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss > This list provided by the League of Professional System Administrators > http://lopsa.org/ -- Alan Robertson <[email protected]> - @OSSAlanR "Openness is the foundation and preservative of friendship... Let me claim from you at all times your undisguised opinions." - William Wilberforce
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