Derek, I like this a lot.
cheers, ski On Thu, 29 May 2014 12:32:26 -0400 Derek Balling <[email protected]> wrote: > THIS. > > While the article is "software engineering" related, the principles > apply to sysadmin work equally, about the fact that the fault is > always in "the process failure that allowed this to happen", not "the > person who pushed that button", because people are dumb humans who > make mistakes and process is there to protect us from ourselves. > > http://www.fastcompany.com/28121/they-write-right-stuff > > And it's a cool read about the space shuttle's software > development. :-) > > D > > > > On May 29, 2014, at 12:21 PM, Paul Graydon <[email protected]> > wrote: > > > One of the things I've found I like about working at Amazon is that > > almost across the board people take ownership of their mistakes, > > and the post - incident focus isn't on blame but fixing the things > > that led to the mistake being made (procedures, tools etc.) All > > post incident reports are available for review by every member of > > staff, and they can and do constructively rip the report to shreds > > if you're blaming people and don't have a clear path to resolution. > > > > It carries through even when you've got multiple teams together, > > *and* to management, which leads to very healthy working > > environment. This is probably the first time I haven't felt like I > > needed to make sure I've got 'Teflon shoulders'! > > > > > > Moose Finklestein <[email protected]> wrote: > > > > Oh, yes, we've all been there. Typed 'reboot' in the wrong window. > > Done 'newfs' on the wrong dev. Told someone, "Go press the alarm > > button" only to watch in horror as they push the EPO. Oh, yeah. > > > > The best part of this tale, I think, is that the company's attitude > > of "Well, the person screwed up and knows it; we don't see any need > > to beat them further than they're beating themself." It's a > > refreshing and intelligent change from the typical "Of course we > > fired the person who did this!" that comes with a public disaster. > > > > > > _______________________________________________ > > Discuss mailing list > > [email protected] > > https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss > > This list provided by the League of Professional System > > Administrators http://lopsa.org/ > -- "When we try to pick out anything by itself, we find it connected to the entire universe" John Muir Chris "Ski" Kacoroski, [email protected], 206-501-9803 or ski98033 on most IM services _______________________________________________ Discuss mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
