ServiceNow seems to be a popular choice these days. We don't have it, but we've looked at it (and haven't selected a product yet).
On Thu, Jun 30, 2016 at 2:13 PM, Doug Hughes <[email protected]> wrote: > Looking for a service desk and integrated workflow manager for the new > job, and I found this page. > > http://www.pcmag.com/article2/0,2817,2489457,00.asp > > Has anybody used HappyFox? I had never heard of it but it seems highly > rated. > > I've been considering Jira Core + Jira Service desk (integrate with > Confluence, slack, SalesForce) > > but also ManageEngine Service Desk (have used Netflow Analyzer in the past > and it's reasonably good) > > Key things are defining process flows from integration from sales, to > provisioning, to operations and maintenance, to generating billing based > upon features defined at the sales phase and hours at the troubleshooting > or engineering phases for products with defined billable hours. > > ConnectWise is a semi-incumbent since several people already have > familiarity with it. > > > _______________________________________________ > Discuss mailing list > [email protected] > https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss > This list provided by the League of Professional System Administrators > http://lopsa.org/ >
_______________________________________________ Discuss mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
