My current employer has long used Jira and Confluence but is sort-of moving to
ServiceNow. That is, customer-visible/accessible logging and documents with
remain in the former while internal tickets and such (change logging, etc.) in
the latter.
Our biggest issues with ServiceNow have been very poor training and frequent UI
changes.
Danielle
On June 30, 2016 5:13:12 PM EDT, Doug Hughes <d...@will.to> wrote:
>Looking for a service desk and integrated workflow manager for the new
>job, and I found this page.
>
>http://www.pcmag.com/article2/0,2817,2489457,00.asp
>
>Has anybody used HappyFox? I had never heard of it but it seems highly
>rated.
>
>I've been considering Jira Core + Jira Service desk (integrate with
>Confluence, slack, SalesForce)
>
>but also ManageEngine Service Desk (have used Netflow Analyzer in the
>past and it's reasonably good)
>
>Key things are defining process flows from integration from sales, to
>provisioning, to operations and maintenance, to generating billing
>based
>upon features defined at the sales phase and hours at the
>troubleshooting or engineering phases for products with defined
>billable
>hours.
>
>ConnectWise is a semi-incumbent since several people already have
>familiarity with it.
>
>
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--
Danielle White - danie...@whitrel.com
http://BikerChicksAdventures.com/
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