DISCLAIMER: I work for ServiceNow. ServiceNow is a good product, and a very capable platform. If you want to customize/extend it yourself beyond basic configuration, it's extremely helpful to have someone (or a team) developing/managing those customizations. It may require a bit more care & feeding than initial setup if you want to extend schemas, develop your own tables, etc.
While it's out-of-the-box a service desk, a whole ITIL system, or even more depending on which parts of it you purchase, as a platform it can end up being a Web interface to a database storing anything you want it to. A lot of the complaints I've heard about the product can be traced back to hastily-coded or poorly-managed customizations and integrations. We use our own product internally, and it works very well for our needs. -- Brad Beyenhof . . . . . . . . . . . . . . . . http://augmentedfourth.com Every man takes the limits of his own field of vision for the limits of the world. ~ Arthur Schopenhauer, German philosopher (1788-1860) > On Jun 30, 2016, at 2:54 PM, Tom Perrine <[email protected]> wrote: > > ServiceNow seems to be a popular choice these days. > > We don't have it, but we've looked at it (and haven't selected a product yet). > > > > On Thu, Jun 30, 2016 at 2:13 PM, Doug Hughes <[email protected]> wrote: > Looking for a service desk and integrated workflow manager for the new job, > and I found this page. > > http://www.pcmag.com/article2/0,2817,2489457,00.asp > > Has anybody used HappyFox? I had never heard of it but it seems highly rated. > > I've been considering Jira Core + Jira Service desk (integrate with > Confluence, slack, SalesForce) > > but also ManageEngine Service Desk (have used Netflow Analyzer in the past > and it's reasonably good) > > Key things are defining process flows from integration from sales, to > provisioning, to operations and maintenance, to generating billing based upon > features defined at the sales phase and hours at the troubleshooting or > engineering phases for products with defined billable hours. > > ConnectWise is a semi-incumbent since several people already have familiarity > with it. > > > _______________________________________________ > Discuss mailing list > [email protected] > https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss > This list provided by the League of Professional System Administrators > http://lopsa.org/ > > _______________________________________________ > Discuss mailing list > [email protected] > https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss > This list provided by the League of Professional System Administrators > http://lopsa.org/ _______________________________________________ Discuss mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
