The first symptom of a problem was the SB mac address was scrambled a few months ago. For some reason the units firmware lost the mac address for itself. Support helped me reprogram the mac address. Next the remote became increasingly unresponsive, but in a way like the batteries were dying. Changed batteries to known good batts, - no improvement. I usually control the SB with the Squeezecenter from my computer in a different room and only use the remote when I'm in that room with the SB. Its not like my remote had a lot of use or abuse. The last thing I did was Saturday, when I updated firmware on the SB over the air. That worked fine, and the unit rebooted and I played it Saturday a little bit I think. Finally yesterday, (Sunday) the SB unit was dead. It won't go to log in screen when you re-power. I checked the power supply and its functioning with voltage. I use my SB a lot! Thanks for the tip on repair. I guess I'll email support for the mail in instructions. My unit is just over 2 years old I think.
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