Goodsounds;470883 Wrote: > Please excuse what might be a stupid question. > > I see comments like this from time to time and I don't completely > follow what's going on. Doesn't the company identify and track product > problems on its own? I've even seen company employees making a comment > like this in response to a problem someone has asked about. I'm not sure > I understand why or how this is something customers are responsible for. > > > If this is something other companies do, I've missed it completely.
Are you saying you're surprised that some number of Logitech SMBU's Squeezebox bugs were reported by customers/outsiders? I'm not. I expect that a large percentage of every software vendor's bugs are reported by customers; certainly I've reported my share of bugs that the vendor had previously not been aware of, including to companies as large as Microsoft. These forums are not an official Logitech support channel, so don't be surprised if a Logitech employee asks you to open a bug about something you report here. Logitech staff reading these forums aren't under the same obligations as, say, front-line customer service reps. This is a good thing; if Logitech staff had to file paperwork every time they perceived a problem report or enhancement request here, they'd likely simply stay away from the forums, and that would be a bad thing for Logitech and us. -- peterw http://www.tux.org/~peterw/ free plugins: http://www.tux.org/~peterw/#slim AllQuiet BlankSaver ContextMenu FuzzyTime KidsPlay KitchenTimer PlayLog PowerCenter/BottleRocket SaverSwitcher SettingsManager SleepFade StatusFirst SyncOptions VolumeLock ------------------------------------------------------------------------ peterw's Profile: http://forums.slimdevices.com/member.php?userid=2107 View this thread: http://forums.slimdevices.com/showthread.php?t=68947 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
