philipb,

My name is Julius and I work in Logitech Squeezebox/Transporter level
two support. 

First of all, I would like to apologize for the poor support you
received from our level one support agent. As you may know, we're going
through some changes here and the poor support you received may be a
symptom of these changes.

You deserve better support than what you received and I will be
contacting you outside of the forum to try and rectify this matter.

I apologize for any inconvenience this has caused you.


-- 
Julius D.

Julius D.
Logitech Squeezebox/Transporter Level 2 Support
------------------------------------------------------------------------
Julius D.'s Profile: http://forums.slimdevices.com/member.php?userid=15691
View this thread: http://forums.slimdevices.com/showthread.php?t=71324

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