Sean, It's really good to see your post and give a very reasonable explanation of what is an inevitable chain of events. From the time the information on the touch leaked out and pre-orders were accepted we've seen a team struggling to matching customer expectations with what is techniocally possible. Across the message board we have seen confusion and frustration, and a lot of folks really taking shots at what are absolutely amazing products often blaming the product for issues that are likely related to the environment in which it is installed - but sometimes it seems as a result of challenges in quality control and a team of really able programmers/engineers stretched a little too far in terms of mismatched timelines and quality requirements. I guess this may inevitable when a niche product becomes acquired by a mass market oriented supplier.
Your presence on the boards is always a source of tremendous insight and understanding to the product, it would be good to hear from senior Logitech executives that they do understand the frustration felt by many customers around this, that they have a clear vision and plan for the product range and that they will let a very committed and loyal customer base help them in making the product line a real success in the "mass market" by listening (and responding) to feedback. A product based on open-source technology operated by a company that is used to a hardware based, closed technology, short lifecycle is in a tough spot - and the touch seems to be caught just there. It would be great to see Logitech develop a model where early access to major upgrades is made available to those who enjoy the technology challenge and opportunity that comes with leading edge products - this may be more than is seen with the present beta testers (or are these those who buy the products with X.1 software releases). I am glad to see Logitech holding back on the launch of Touch. Indeed it seems to me that the product reputation will stand or fall by whether this will "just work" - if it does it will be a great success in the consumer market place. If not.... -- linvale Squeezcenter running on ACER R1600 Windows XP Fileserver ReadyNAS Duo Main Listening Transporter / Controller Kitchen : SB3 Bedroom : Boom Bath : SBRadio Study: Duo ------------------------------------------------------------------------ linvale's Profile: http://forums.slimdevices.com/member.php?userid=22828 View this thread: http://forums.slimdevices.com/showthread.php?t=76286 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
