> Michael, I just think some of us are a bit worried about how committed > Logitech management are regarding these community sites (forum and > wiki).
I understand your point. But I still hope that even if it came to that point, that there would be enough time to manage a transition which doesn't require the kind of hacks to pull information to a new system. > It kind of seems like Logitech might want to direct new users > to http://forums.logitech.com instead. It could of course also just be > that all the links haven't been added yet. That's what the corporate support would want to have indeed. But as long as they can't provide the same level of service as in these forums, it doesn't make sense to pull anything down. As for the wiki: our biggest issue there probably is degrading quality. While it's been a resource for our own support, they now hesitate to use it, as there's a lot of outdated information. The community probably could help the wiki to survive by helping identify articles which need update/replacement. We could add some kind of header as wikipedia often does with articles which need some work. Tell the visitor: "this is outdated information and needs work - use it at your own risk". While we have good numbers for the forums (visitors, postings etc.) helping us prove the importance of that system, we don't have this data for the wiki. It's therefore even more important wiki provides a good level of quality. > I understand that you and the other developers will try to do > everything you can to avoid that anything happens with these sites, I'm > just worried that no one from Logitech management seems to care, at > least they don't show that they care in the public. IMHO nothing changes as quickly in this organization as the personnel. We currently see changes in this area which look promising. > My hope is that all our worries are completely unnecessary. So is mine :-). -- Michael _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
