MrSinatra;633130 Wrote:
>
> the point is that 1. i wouldn't and shouldn't be expected to know or
> care how logitech runs itself, (not that i was told his POV until the
> last email anyway) and 2. that no employee should EVER communicate with
> customers in this rude way, ESPECIALLY customers who are just trying to
> help!
>
I guess I'm just saying that:
1. He shouldn't talk directly with customers and it was clearly wrong
that he tried to answer you in the first place, he should just have
referred you to the support staff.
2. Everyone can have a bad day, it's very bad if an employee let a bad
day affect the customer relations but so is also posting private mail
conversations in public without explicitly been approved to do so by
the other part.
3. One thing you are going to accomplish with this thread is that
everyone is going to be very careful how they express themselves to you
even in private.
4. Another thing you are going to accomplish is that the people within
Logitech who are already talking to us are going to be even more
careful about what they say resulting in that we get even less
information than we already do. In the worst case, it's discussions
like this that in the future might result in that they decide to hide
the bug tracker from the public.
5. I'm sure this thread has already triggered an internal discussion
within Logitech how to handle things like this in the future, so now
let's just let it die without continue arguing who is right or wrong.
--
erland
Erland Isaksson ('My homepage' (http://erland.isaksson.info))
(Developer of 'many plugins/applets'
(http://wiki.slimdevices.com/index.php/User:Erland). If my answer
helped you and you like to encourage future presence on this forum
and/or third party plugin/applet development, 'donations are always
appreciated' (http://erland.isaksson.info/donate))
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