pippin;633133 Wrote: > Form your e-mail conversation he's not am employee but a contractor. > > BTW: You have to excuse Erland. He's from Sweden and there is a > specific Scandinavion attitude to service, even by European standards; > after all, it's them who invented IKEA ;)
hahaha, funny! enjoyed that. :) erland;633135 Wrote: > I guess I'm just saying that: > 1. He shouldn't talk directly with customers and it was clearly wrong > that he tried to answer you in the first place, he should just have > referred you to the support staff. i disagree. even andyg expected more than that. he isn't some philosopher king. erland;633135 Wrote: > 2. Everyone can have a bad day, it's very bad if an employee let a bad > day affect the customer relations but so is also posting private mail > conversations in public without explicitly been approved to do so by > the other part. erland, REREAD what i posted, i asked if i should share those sentiments and he said yes! next you'll tell me i need a notary. gimmie a break already. erland;633135 Wrote: > 3. One thing you are going to accomplish with this thread is that > everyone is going to be very careful how they express themselves to you > even in private. good. i certainly am careful in how i express myself, especially with customers. erland;633135 Wrote: > 4. Another thing you are going to accomplish is that the people within > Logitech who are already talking to us are going to be even more > careful about what they say resulting in that we get even less > information than we already do. In the worst case, it's discussions > like this that in the future might result in that they decide to hide > the bug tracker from the public. i love this kind of thinking. attack the victim, don't correct the offender. its very european. erland;633135 Wrote: > 5. I'm sure this thread has already triggered an internal discussion > within Logitech how to handle things like this in the future, so now > let's just let it die without continue arguing who is right or wrong. i wasn't arguing. i was posting what paul said, as he asked me to do. what i was doing, was commenting on how shit poor the whole thing is, and how logitech is really going down the crapper. i'm hardly the first to say so. -- MrSinatra www.lion-radio.org using: sb2 & droid (my home) / duet & ipeng (parents' home) - sbs 7.5.5b - win7 & xp pro sp3 ie9 - p4(ht) 3.2ghz, 2gig ram - 1tb wd usb2 raid1 - d-link dir-655 - 49k+ mp3/flac ::VOTE FOR 'BUG 15604' (http://bugs.slimdevices.com/show_bug.cgi?id=15604)!!!:: ------------------------------------------------------------------------ MrSinatra's Profile: http://forums.slimdevices.com/member.php?userid=2336 View this thread: http://forums.slimdevices.com/showthread.php?t=87915 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
