routehero wrote: > Logitech employs shy of 4000 people. Although you might imagine that > "Logitech" knows about this problem, any sizeable bureaucracy requires > constant badgering in order to have your message heard. > > The frequency of your bug reports and targets are fairly important. The > ithink program will feed in to people that are in different decision > making trees than Bugzilla. The same is true when you feed in > complaints through customer support; it's a different tree. > > The number of users who post here and on Bugzilla is less than 0.001% of > the number of SB units connected to mysb.com. > > The more you can get your message out, the more likely you are to have > some results. Especially when the complaints reach the top of the food > chain. > > Objects move downhill easier than uphill.
Well I've followed your suggestions. But I have to say it is disheartening to be told that the long-time official Logitech mechanism for reporting and tracking squeezebox bugs is merely something that may or may not get lost in a sea of 4,000 employees. I understand you are only trying to help here and don't take this as a personal attack (it is more a comment on the apparent lack of controls in place at Logitech). I work in a complex organization with far more than 4,000 employees. If our answers to questions were along the lines of "sorry, we are big and don't have any way of following the protocols that we ourselves actually created" then some of those 4,000 would be replaced post haste. ------------------------------------------------------------------------ garym's Profile: http://forums.slimdevices.com/member.php?userid=17325 View this thread: http://forums.slimdevices.com/showthread.php?t=96606 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
