Hello, I would like to tell the forum community my bad experience as a French customer with a German dealer. Sorry for my bad English.
I bought a Touch to the German company Deltatecc on January 2012. The screen touch feature stopped working few weeks ago. I could use the Touch with the remote control only. I tried to downgraded the firmware, I pushed many time the reset button - either short or long pushes, all with no success. As my Touch was still under guarantee for 8 months I explained the problem to Deltatecc on April 20 . They asked me to send them the Touch to "check it in their service". They acknowledge the receipt of the parcel on April 30. They got my Squeezebox, the full set of accessories, a copy of the invoice, a short description of the problem. I got a mail from Deltatecc on May 2. 1 - The device cannot be fixed nor replaced as it is no longer manufactured. 2 - As per Google Translate : they " would like to offer a gesture of goodwill following alternative: the new Logitech UE Smart Radio in black". I replied to them the same day, as soon I could read their e-mail and have it translated : "Thank you for your proposal to send me a Smart Radio in compensation of the damage. I accept your offer ON CONDITION that you also send me back my faulty Squeezebox Touch". The capital letters were in my original message too. I got another mail from Deltatecc seven minutes later (Google Translate - German to English) : "We arrange the shipping the Logitech UE Smart Radio in Black immediately. The defective Logitech Squeezebox Touch Internet radio was passed on to the manufacturer and can not be given" (back). I sent immediately to Deltatecc à new e-mail. I said to them : I want my Squeezebox back, it is still my property even if it was not working well, the capabilities of a Smart Radio capabilities has nothing to do with a Squeezebox, all that mess is unacceptable. The next day, Deltatecc sent to me the following (Google Translate) : " Repair your order has been processed according to the manufacturer today and sent by us to you.". I got the parcel on May 10. Unfortunately my Touch was not in it. Deltatecc have only shipped to me a Logitech Smart Radio, a simple internet radio set, just 100% useless for me. I have contacted Logitech to get some help from them. They said they will help me to locate my Squeezebox in their workshops only if I can tell them where and when it has been sent by Deltatecc. The person mentioned that Deltatecc has probably not shipped the device to Logitech ... Since May 10, I have sent to Deltatecc several e-mails and a 4 pages letter. To sum up my messages, I said to them : 1 - The Smart Radio is not a substitute for the Squeezebox. I can send it back to you. Just ask for it. 2 - I never gave you permission to swap my Squeezebox Touch for a Smart Radio. Why have confiscated my Squeezebox ? I'm still the owner of the device I sent you for repair purpose only. 3 - Where is my Squeezebox Touch now ? I want to know how and when Deltatecc - or Logitech - are going to send it back to me. 4 - Why don't you answer to my mails and letter ? I never had any reply from Deltatecc. They keep silent. Deltatecc trapped me. Is my Touch in someone's pocket or on Ebay ? Thank you for any suggestion to help me have my Touch back. ------------------------------------------------------------------------ tikavista's Profile: http://forums.slimdevices.com/member.php?userid=60024 View this thread: http://forums.slimdevices.com/showthread.php?t=98825
_______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
