d6jg wrote: > Find the IP address of the Radio - I can't remember how you do it but > I'm sure there is a menu option in the Radio that shows you. > When the connection fails run a ping from your friends PC to the radio > > Start / Run / Cmd > ping 192.168.1.x or whatever the Radio is > if it responds then you know the wi-fi is up > if it fails then the Radio has probably lost wi-fi connection > > Then ping www.bbc.uk > If it responds then you know the Internet is up > If it doesn't respond it could only be DNS that is failing so > > Then ping 212.58.249.212 > This is a BBC server address > If that works but www.bbc.co.uk fails then it is DNS > > DNS will almost certainly be handled by your friends router > > Based on what you have said it could be any one or all of the three > issues but it definitely is not a mysb.com issue. > > Are you able to advise ... > > The ISP ? > The make & model of the Router ?
Thanks for the guidance. I'll go over there and work through all of this with him, and get back to you within a few days, stay tuned. I am pretty sure his modem/router is the ISP supplied gateway - Arris NVG4438. We both have it, but I have disabled the radios and added an Asus router. So, the router and of course building type is what's different in our setups. Mine is a small cabin, very open, his his more of a house (walls for wifi to travel through). I'll double check that this is his router. I would recommend he add an external router, which I know would improve his wifi, but I hate to ask him to spend $ only to find it doesn't help/solve his situation, or even to provide modest wifi improvement with his other devices. A couple points in reading your recommendations above: 1) The system is Duet, receiver and controller, which are both seperate wifi devices, so I should be looking for two ip addresses I believe. I suppose they should both respond to a ping if they are up and happy. 2) I imagine the fact that it is a Duet causes me to need to find out that in it's non functional state, which one is not happy with the other. I suppose that we can do that both with a ping, and with the remote control on mySB.com (e.g. can that control the receiver?) 3) The ISP and wifi are bound to be fine when pinged, but that doesn't mean a drop/restore hasn't happened which caused the duet (receiver or controller) to lose it's way and get into the locked up condition. We are both in the same remote location with ADSL based on old infrastructure, and he has complained on allot of intermittent drop outs, but that could be the isp, or his wifi. I seem to have a more "stable" situation in my setup. 4) I suppose I could also check the wireless signal strength at the receiver. When I have had weak strength with a receiver in the past, it usually caused rebuffering, but I think it also caused me to have this lockup, but not as often. 5) Would the receiver lights be telling?: https://forums.slimdevices.com/showthread.php?49212-Duet-Controller-Hard-Reset I think the receiver is stuck in bright white, will check Jim ------------------------------------------------------------------------ Redrum's Profile: http://forums.slimdevices.com/member.php?userid=33806 View this thread: http://forums.slimdevices.com/showthread.php?t=110738 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
